Our Impact Client Survey Client Survey Client Survey This year we asked our clients what they think of our services by sending out a short survey. Of the surveys we delivered to clients, we received a 36% response rate. As a result of LILS’ services: 78% said they visit their GP less. 88% said they were able to recover from a period of ill health more quickly. 93% said it has helped them stay living at home. 96% said they are better nourished. 96% said they feel happier. 96% said they feel healthier. 96% said they feel more independent. 96% said their life is easier. 100% said they feel less lonely. 100% said they feel more secure. Our clients also told us: 90% thought the quality of the lunch main meal was excellent or good. 100% thought the service from our Community Team was excellent or good. 100% thought the service from our Support Team was excellent or good. You can see the full results here, or have a look at our 2019 Impact Report here.