Medication Prompts

We can offer medication reminders and prompts to our existing meals on wheels clients. This entails encouraging or reminding someone to take their medication. We are able to remind someone the time of day and ask them if they have taken their medication.

For example:

  • “Have you remembered to take your medication today?”
  • “Hello, I have your lunch here - make sure you remember to take your medication today”
  • “It’s 12 o’clock, have you remembered to take your medication yet?”

People receiving medication prompts must be meals clients. There is no additional charge.

Should you not come to the door, or not be in the house, we will contact your family, friends or neighbours to make sure you’re okay.


To request a medication prompt, please speak to your health or social care professional. We can only take referrals for this service from professionals. This is so that we are sure that you have the capacity to manage your own medication. If a family member / friend would like their loved one to receive this service, we would need a professional to confirm that they have capacity.

How do I get medication prompts for my client?

We need an email to [email protected] to confirm that you would like LILS to provide this service, and that the client has capacity to manage their own medication. The service is free for meals on wheels clients.

Download our Guidance Sheet for referrers for FAQs and to find out more.

Please make sure you read what we CAN and CANNOT offer below before requesting prompts:

What we CAN offer:

  • Pass medication to the client
  • Open boxes and bottles
  • Fetch medicines from another room
  • Offer a glass of water with tablets
  • Shake liquid medication bottles
  • Let the client decide to take it later
  • Let the client decide not to take it
  • Encourage the client to speak to their GP or pharmacist if they have concerns
  • Keep a record confirming we have given the prompt

What we CANNOT offer:

  • Pour out liquid medication
  • Pop tablets out of foil or plastic, cut up tablets
  • Physically handle tablets or medicines
  • Select the medicine for the client – they must name it
  • Administer medication in any way
  • Advise which medication to take
  • Explain the dosage
  • Apply creams or give injections
  • Complete a MAR sheet (Medication Administration Record)